Support

Check these first#

• Webhook log in the dashboard shows every gateway notification, whether it was verified and why it failed.
• Settings → Webhooks shows each outbound webhook delivery to your endpoints, its attempts and last result, with a Resend button.
• Transactions in the dashboard shows each payment's status and gateway reference.
• Settings → API keys shows when each key was last used, which helps confirm your requests are arriving.
• Errors & rate limits lists every error code and what to do about it.

Contact us#

Reach the CentraPoint team through centrapoint.co.za, or from within the dashboard. Plans with priority support receive faster responses.

What to include#

• Your organisation name and the API key prefix (for example cp_1a2b3c4d). Never send the full key.
• The endpoint, HTTP method, time (with timezone) and the response status and body you received.
• The payment reference and, if relevant, the gateway and its reference (providerRef).
• Your request body with personal data removed.

Security issues#

If you believe an API key has leaked, revoke it immediately under Settings → API keys and create a new one. To report a vulnerability in CentraPoint, contact us through centrapoint.co.za and do not include exploit details in public channels.